If a buyer couldn't pay for a subscription using Boleto, you can issue a new Boleto directly from your Hotmart account so they can complete the payment.
In this article, you'll learn how to locate the transaction and send a new Boleto to the buyer.
How do I issue a new Boleto?
- Sign in to your Hotmart account at https://app.hotmart.com
- From the left-hand menu, click Sales, then select My Sales.
- On the next page, click the Transactions tab.
- Click Filters, located on the right side of the screen.
- Under Transaction Status, click Select All, then click Apply Filters.
- Find the transaction for which you want to issue a new Boleto. It may have the status Started, if the Boleto hasn't expired yet, or Expired, if the Boleto has already expired.
- Click the three-dot menu for the transaction to open Details.
- Click Actions and select Send new bank payment slip.
That's it! A new Boleto will be sent to the buyer so they can complete the payment.
Tip: If you prefer, you can also guide the buyer to generate a new Boleto from their own Hotmart account. Simply share the article How do I settle an overdue payment?, which provides step-by-step instructions on how to complete the payment from the buyer area.