If you purchased a product through Hotmart and need to check information about your purchase, the My Purchases section brings everything together in one place. There, you can view your transaction details, check information about the product you purchased, and find the Producer's support contact whenever you need it.
In this article, you'll learn how to access the My Purchases section, view your purchase information, and find answers to the most common questions about accessing your products.
How do I access the My Purchases section?
Access to the My Purchases section varies depending on your Hotmart account profile.
❯ If you have a Buyer profile
Go to https://consumer.hotmart.com and sign in using the same email address you used when making the purchase. If this was your first purchase through Hotmart, your account was created automatically during checkout.
If you don't remember your password, click Forgot my password to reset your access.
❯ If you also have a Producer or Affiliate profile
Go to https://app.hotmart.com and sign in to your Hotmart account.
Then, click your profile picture in the upper-right corner of the screen and select My Purchases.
What information can I view in the My Purchases section?
In the My Purchases section, you'll find the main information about the products you've purchased through Hotmart. You can view transaction details, payment information, refund period, and the Producer's support contact.
To view this information, locate the desired product and click Show details. On the purchase details page, you can view:
- Product type: indicates the format of the purchased item, such as an eBook, online course, event, or physical product. This information appears above the title and helps you understand how the product will be delivered.
- Transaction number: the code that identifies your purchase on Hotmart. It may be requested during support related to payment or product access.
- Purchase and payment date: the date the order was placed and the payment was approved.
- Amount: the amount paid for the product.
- Producer's support name and email: displays the Producer's name and support channel for questions about the content, access, use, or delivery of the product.
- Refund request deadline: indicates until when a refund can be requested or whether the refund period has already expired.
Depending on the purchase format, you may be able to access or download the content directly from the page. If the content is hosted on an external platform, we recommend contacting the Producer for more information.
In addition to viewing your purchase details, you can also click More options (three-dot icon) available on the product to access additional actions.
One of these actions is Archive purchase, which moves the product to the Archived tab without deleting the purchase or affecting your access to the product.