After requesting the withdrawal of your available balance on your Hotmart account, our system notifies the bank to initiate the transfer of funds to your registered bank account. During this process, your withdrawal request may go through several statuses, which help Producers and Affiliates track each step directly on the Statement screen, located in the Wallet menu.
In this article, you will learn how to track your request, the payout timeframes, and what to do if any issues arise.
Understand what each status means
Pending: as soon as the withdrawal is requested, the status shows as Pending.
Processing: when your request is forwarded to the bank by Hotmart, the status changes to Processing.
Scheduled: when the bank receives the request, the status changes to Scheduled.
Completed: the requested amount will be sent to your bank account within one business day. The status of the request will change to Completed when the bank confirms that the amount is in your bank account.
Returned: if the bank identifies an error in the provided banking details, the payment is not completed and the funds return to your Hotmart balance.
How long will it take for the funds to be available in my bank account?
The timeframe for funds to appear in your bank account may vary depending on the currency and account type:
❯ Withdrawals in Reais (BRL)
For Producers and Affiliates with accounts registered in Brazil:
• Withdrawals requested by noon (Brasilia time - GMT-3) take up to the next business day for the payment to be completed.
• Withdrawals requested after noon or on non-business days take up to 2 business days after approval for the payment to be completed.
• If the receiving account is a savings account, the processing time is up to 72 business hours.
|
❯ Withdrawals in other currencies (non-Brazilian banks)
The timeframe for funds to reach a bank account outside Brazil is 5 to 10 business days after Hotmart completes the transfer.
Why do international transfers take longer?
• Banking Intermediation (SWIFT Network): the money moves through global correspondent banks before arriving at your local institution.
• Security Checks: intermediary banks perform automated security and compliance verifications.
• Local Holidays: non-working days in the countries of intermediary banks pause processing timelines.
Important: ensure your IBAN and SWIFT/BIC codes are entered correctly. Intermediary banks or your own financial institution may charge international processing fees, which are deducted from the final amount received.
|
The status shows as "Completed", but the funds are not in my account
The Completed status indicates that the funds have already been sent to the registered bank account. From this moment on, the final clearance timeframe and release of funds depend exclusively on your bank's rules and procedures.
If you do not see the deposit and the timeframe has already expired, follow the steps below:
- Log in to your Hotmart account.
- On the left side menu, click Wallet and then Withdrawal.
- Locate the desired withdrawal and click the Download receipt option.
- With the receipt in hand, contact your bank to check for any pending issues.
What to do if my withdrawal status is "Returned"?
If your request status is Returned, it means the bank identified an error in the provided banking details. In these cases, the full amount is returned to your available Hotmart balance.
Check the most common reasons for a rejected withdrawal:
❯ Mismatch in account ownership
The bank rejects the transfer if the tax ID registered on your Hotmart account differs from the bank account holder. The receiving account must belong to the exact same holder registered on the platform.
|
❯ Typo in banking details
Missing account digit, incorrect routing/branch number, or selecting the wrong account type (Checking vs. Savings) during registration.
|
❯ Blocked or closed account
The provided bank account is inactive, closed, or has preventive holds placed by the financial institution itself.
|
❯ Transaction limit exceeded
Basic digital accounts or youth accounts often have a monthly limit on incoming funds. If the withdrawal exceeds this limit, the transfer is returned.
|
❯ Incompatible account type
Payroll accounts or benefit accounts generally do not accept transfers from third parties/companies.
|
To fix this, log in to your Hotmart account, go to My Account ➔ Financial Data, and review your details. You will need to delete the old account and register the correct information to request the withdrawal again.
For more details on registering bank accounts, check out these articles:
How do I register my bank account for withdrawals in Reais?
How do I register my bank account for withdrawals outside Brazil?
Important information about Payoneer:
Withdrawal requests using a Payoneer account can be tracked on Payoneer's platform. In case of transfer delays, check if Payoneer sent an email explaining the pending issue, consult Payoneer's Verification Center for document requests, and make sure that the details registered there match your Hotmart account ownership.
For further assistance, contact Payoneer support via email: autosupport@payoneer.com.
Frequently asked questions
❯ Is it possible to cancel or alter a withdrawal request?
Cancellation is only allowed if the request status is Pending and within the cutoff time. Check the step-by-step guide in the article How to withdraw my commission?.
|
❯ How does the release and currency conversion timeframe for sales work?
The timeframe considers the guarantee period of each sale. Once the guarantee ends, currency conversion and balance release take up to 2 business days.
|
❯ Why does the transferred or released amount differ from a single day's total sales?
The guarantee is calculated based on the exact timestamp of each sale. The system only releases transactions with expired guarantees, which may group partial sales or sales from different days into a single payout.
|
❯ The conversion or release deadline passed and the funds aren't in my statement. What should I do?
If after the guarantee period + 2 business days the balance isn't in your statement, contact support by clicking the Contact us button at the bottom of this page and provide the sales period.
|
