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How do I access and use the Hotmart app?

The Hotmart app was developed to centralize access to products and improve your experience, whether you are a content creator or a student. In it, you can watch classes, interact in communities, check schedules, and manage your digital business directly from your phone.

In this article, you will learn how to navigate the app's main features.

 

How do I download and access the app?

The app is available for Android (Google Play) and iOS (App Store) operating systems.

❯ After completing installation, how you log in depends on your history on the platform:

  • If you already have a Hotmart account: simply enter the same email and password you usually use on your browser.

  • If this is your first time logging in after making a purchase: enter the email provided at checkout and follow the on-screen instructions. The system will ask you to create a secure password, set a username, and confirm your date of birth.

During the login process, you will need to validate your access using a numeric verification code sent to your inbox. This Two-Factor Authentication (2FA) is an essential security layer to ensure that purchased courses are correctly delivered and your data remains protected.

 

Where do I find my purchases in the app?

As soon as you log in, your purchases will be available directly on the home screen. You can find your products in two ways:

  • In the My purchases (Products) section, you will find individual products purchased.

  • In the My members areas section, where all content acquired from the same Creator is centralized.

 

How does navigation work inside the Members Area?

Product consumption features are centralized in the Members Area menu. When you select your Creator's area, you will find a bottom menu divided into tabs:

  • Home: Main screen with a community overview and quick shortcuts.

  • Products: Where you find all purchased classes and content.

  • Community: A space to interact with other students, view Creator announcements, and access your direct messages.

  • Schedule: Centralizes the course calendar and provides direct access to live streams hosted by the Creator.

  • Explore: A recommendation showcase for you to discover other digital products from the same creator.

In the top bar of the Members Area menu, you can also access Gamification by tapping the trophy icon. In this area, you can track your level, monitor class engagement, check your ranking position, and redeem earned rewards.

 

Can I download classes to watch offline without internet?

Whenever a lesson video is hosted on the Hotmart player, you have the option to download it to watch when you do not have internet access, such as during travel or your daily commute.

To download, open the desired lesson and tap the download option. All saved files are stored in the downloaded items section within the course itself.

Each download remains valid for 14 days on your phone. After this period, the app will ask you to renew access (by briefly connecting to the internet) so the content remains available offline for another 14 days.

 

How do I access my business dashboard?

If you are a content creator and want to manage sales, access your balance, find your Hotlinks, or track your Digital Wallet, you must access the interface focused on your business.

To do this, simply go to the app's home screen and tap Switch profile, located in the top right corner next to your profile picture. Follow the same process to return to your purchases.

 

How do I manage my App notifications?

You can choose which alerts you want to receive directly in the app to keep up with news, sales, and important interactions.

❯ To set up your notifications, follow these steps:

  1. On the app home screen, tap your profile picture.

  2. Click the gear icon.

  3. Next, tap Manage notifications and make your desired adjustments.

 

Frequently Asked Questions

Why does the app ask for a verification code every time I log in? 

The security code sent to your email is part of Two-Factor Authentication (2FA). Learn more in this article.

Why can't I access the app?

If you're having trouble logging in, make sure you're entering your email address and password correctly, without any extra spaces at the end. Also, confirm that the app installed on your device is updated to the latest version. If you don't remember your password, tap "Forgot my password" on the login screen.

How does Facebook or Apple sign-in (Social Login) work?

To prevent users from logging in with email addresses different from the one used during purchase—which made it difficult to locate their courses—social login was discontinued in the app. If your account was created through Facebook or Apple, use the "Forgot my password" option, enter the email address associated with those platforms, and create a dedicated password to use in the app.

Can I cast a lesson from the app to my TV? 

Yes. You can watch videos on larger screens using your mobile device's screen mirroring feature (smartphone or tablet), provided that your television (Smart TV or streaming device) supports this functionality. For more information, see this article.

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If you have any further questions, please contact us and we'll get back to you as soon as possible